Return and Refund Policy
RETURNS:
Buying your art online with me is a simple, and smooth process.
I offer a 7-day returns policy. So, if, for any reason you are not happy with your purchase, you can return it for a full refund.
We are committed to ensuring that you receive 100% satisfaction.
If there is an issue with your order, please contact us as soon as possible, so that we can work towards a solution.
Upon receipt of your original painting, if you decide you would like to return it for a refund, we will require the artwork to be shipped out within 3 days after you have confirmed this with us.
Please note if you do not notify us of your intent to return the work within 7 days of receipt, or you do not ship the work back within 3 days of notifying us, you will not be eligible for a refund.
You may return any original artwork provided it is shipped back in its origin in the exact same condition and packaging.
If you have already disposed of the original packaging, you will be responsible for purchasing similar packaging materials to send the artwork back to us safely.
Once we receive the item and make sure that it is undamaged, we will promptly issue you a full refund.
You will be liable for any shipping costs.
Simply contact me the artist on michellebaileystudios406@yahoo.com to process the return. Please note, made to order items, sale items and custom artwork are not returnable.
ART WORK DAMAGED IN TRANSIT:
If you received an artwork that was damaged in transit, then please get in touch and we will issue a replacement on receiving the evidence of damage.
Upon receiving the order, we ask that you always inspect the crate/package, before opening it.
If you see any damage that you suspect may have compromised the goods inside, make sure you photograph this prior to opening the package.
If your artwork has arrived damaged, please provide adequate details and images.
It is just as upsetting for us to see potential damaged pieces as it is for you to receive them.
